FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized to each event. Every quote is tailored based on your venue, event size, equipment needs, labor, and production requirements, so you only pay for the services you need. We offer competitive pricing, multi-day discounts, nonprofit discounts, and customized packages for recurring clients and venue partners. There are no hidden fees—we review every estimate with you to ensure you understand exactly what is included before your event.
- What is your typical process for working with a new customer?
Our process is simple, collaborative, and designed to make your event stress-free. Discovery Consultation: We start with a conversation to understand your event goals, venue, audience size, timeline, and technical requirements. Customized Proposal: Based on your needs, we prepare a detailed proposal outlining the recommended equipment, services, labor, and pricing—tailored specifically to your event. Planning & Coordination: Once approved, our team coordinates with your venue, planners, and vendors to finalize logistics, schedules, and technical details. Professional Execution: Our experienced technicians arrive early to install, test, and rehearse all equipment to ensure everything performs flawlessly before your guests arrive. On-Site Support: We provide professional technical support throughout your event, managing audio, video, lighting, presentations, and troubleshooting so you can focus on your guests. Post-Event Follow-Up: After the event, we handle equipment removal and follow up to ensure you were completely satisfied and to discuss future opportunities to support your events. From concept to cleanup, our mission is to deliver seamless AV and stress-free events through exceptional service, reliable technology, and experienced professionals.
- What education and/or training do you have that relates to your work?
Our team brings decades of hands-on experience in the audio-visual and live event production industry. Our leadership has more than 25 years of experience supporting corporate meetings, conferences, conventions, nonprofit events, galas, and live productions. That experience includes leadership roles with some of the nation's largest hospitality and event technology companies, where we managed AV operations for hotels, convention centers, and large-scale events. Our technicians receive ongoing training in professional audio systems, video production, LED video wall technology, lighting design, digital presentation systems, live streaming, and event production best practices. We also stay current with the latest event technologies and industry standards to ensure our clients receive reliable, innovative solutions. At Acuity Event Productions & Design, we believe that experience, preparation, and exceptional customer service are just as important as the equipment itself. Our commitment to continuous learning and flawless execution allows us to deliver seamless, stress-free events for every client.