FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are by the hour and we don’t add additional fees and charges for assembly/disassembly, moving equipment, and our business costs are included. Our prices start at ($100/hr for 2 movers) with a two hour minimum for labor only, and ($125/hr for 2 movers) with a three hour minimum for full-service moves. We charge a $125 flat rate truck fee for all local moves. Although, we would like to know if your relocating from a house, an apartment, and/or storage unit as well as the nature of your destination? Will the delivery take place on the ground level, at either location? If not, how many stairs (flights) will be involved at either location? Receiving this information will help us build a more accurate quote tailored to your needs. AMPM offers 10% discount for active military, veterans, and seniors. No hidden fees for stairs, walking distance, miles, and fuel.
- What is your typical process for working with a new customer?
We can communicate via text or email initially, to obtain basic information and/or answer basic query's. To finalize any move, we must verbally speak to the potential client over the phone or in person in order to gather all the pertinent details to execute the move. In order to reserve an appointment, we require a $50 deposit. This deposit holds the date and time in question, which will be applied to the over all balance of the invoice upon completion of the move. This deposit can only be applied to the scheduled move discussed. Once confirmation, of the deposit has been received, this finalizes your scheduled move and you will receive an appointment confirmation, reiterating all information and confirming your deposit paid. After receipt of the deposit, any modifications made to the date or cancellation of the appointment, will result in forfeiture of the deposit paid.
- What education and/or training do you have that relates to your work?
All of our movers are trained professionals with multiple years of industry experience. We set high standards for our team and expect them to provide our customers with excellent service no matter how complex the project may be.