FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, upfront pricing based on the scope of work, materials, and complexity of the project. Our goal is to recommend the most cost-effective solution, including repairing a roof when replacement is not necessary. You’ll receive a written estimate before work begins, and financing options are available for larger projects.
- What is your typical process for working with a new customer?
We start by scheduling an inspection so our technician can evaluate the issue and document the affected areas. We then provide a clear estimate outlining the recommended work and pricing. Once approved, we schedule the project, keep you updated throughout the process, and provide photos of the completed work when applicable.
- What education and/or training do you have that relates to your work?
Our technicians have over 25 years of hands-on experience in roofing, repairs, and exterior home improvement. Castle is also a GAF Certified Plus contractor, a distinction held by only about the top 3% of roofing contractors nationwide. This certification reflects our commitment to high installation standards, ongoing training, and offering enhanced GAF warranty options.