|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Your Exterior Pros
This company reacts fast to quotes. Everyone I have come in contact with when on the phone has been very helpful and professional.Feb 8, 2018Verified
If I could give zero stars I would. One of the most frustrating excuse riddled experiences I have had. After my first review stating they had twice failed to turn up to quote a job, they responded and I agreed to give them a 3rd chance, and also asked for estimates on two other properties I owned. Again they did not show. Eventually, the dad texted me, apologised for his son and again insisted I give them a 4th chance. I finally got a quote. On inspection of the quote I saw he wanted to use 1/2 OSB to patch in 1" dimensional lumber. He also told me he would not warranty the job unless he was allowed to put shingles on a flat roof surface above the hidden gutters in my soffits. After questioned this I was told he wanted to add slope to the soffits, although this would not have given anywhere enough pitch to use shingles. I once again quizzed him and I got a pissy text asking "Sir. Do you own a business". Oddly enough I do. And I show when I say I will. It sounds like everyone else had a wonderful experience. I did not. It has been nothing other than a frustrating waste of my time. Oh! And I'm still waiting on the quote for the other two roofs.....Jun 17, 2017VerifiedMitch H.'s reply
We answered each concern from this customer and did our very best to make things right. If the customer had wanted to use a different material other than OSB we could have easily negotiated that rate. We have asked repeatedly for the opportunity to meet in person and make things right if possible but the customer has rejected those requests.
About this pro
Years in business8
Times hired on Thumbtack14
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Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?we are very competitive with our pricing and offer 10 percent off repairs for seniors
- What is your typical process for working with a new customer?We start with a free inspection and quote and then typically schedule work within a few days.
- What education and/or training do you have that relates to your work?We currently maintain four primary certifications in residential and commercial Roofing. IKO installer (the only certified installer within 50 miles), GAF and Owens Corning certified installers and Gaco and Uniseal coatings certifications.