Steve was very responsive, and easy to work with. That being said, the first time a crew came out, they did bad work, which meant they needed to come back a second time. Steve apologized, said that the workmen were backlogged with too many jobs, and that he would send out someone to fix it the next day. He did this. I feel the job was a B, thus the 4 stars. The work was attaching a clay tile to a front decorative awning, and wrapping some wood with aluminum. In the pic, on the left side, you can see the crisp work. On the right, which I didn't take a great pic of, the work was rounded. It should all have been right angles. The aluminum work along the front is a little wavy, which doesn't come across in the picture, so is really not that bad, and not as crisp as I would have liked. I would hire them again, but I wish the work was a little cleaner. The price was very affordable, and they were easy to work with.