Gallery Flooring
Gallery Flooring

Gallery Flooring

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Introduction
Updating the floors in your home and business has never been easier. Contact us today to find out why we are a top-rated flooring company in Indianapolis!
Overview

Background checked

4 employees

14 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Projects and media

7 photos

Projects and media

7 photos

Reviews

Customers rated this pro highly for work quality, punctuality, and professionalism.

Great 4.8

43 reviews

5
93%
4
0%
3
0%
2
5%
1
2%


pro avatar
Past Customer
Feb 19, 2019
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From Google

From Google

I hired Chris and his company to do a remodel job in my house which entailed laying new flooring wood and tile flooring throughout, drywall work, backsplash, new tile shower, and installing bathroom sink, kitchen sink, and dishwasher among some items typical with a remodel. A job that Chris told me would take just a few days ended up taking weeks to finish. He then pulled his crew off (which sounds like its typical) to start a new job before finished with my job. I lived through construction from October through January and they probably worked the equivalent of 6 weeks. Chris is a terrible communicator but a great salesperson. He sets his crew up for failure by failing to communicate to them the entire scope of the job or having them prepared to start a job day 1 ready to go. My brand new shower was supposed to have a built in shelf - it does not. I had to explain to Chris how to install both a dishwasher and a garbage disposal after both were done incorrectly, yet he pushed back. The reviews seem great for carpet cleaning services, but I would be VERY CAUTIOUS to hire them for remodel work. 2 stars for the work that was completed being adequate and the crew themselves being nice guys, otherwise it would be 1 star.
Gallery Flooring's reply
Hi Ty, We are so sorry that you felt your experience with us was so poor. We strive to provide 5-star service to all of our customers. We are always welcoming of constructive criticism and will evaluate our communication strategies going forward. This project began with a simple flooring take-up/install. While we were happy to complete additional work, we had to juggle an overlap of previously scheduled projects with your additional work. We are always optimistic, and hope to complete projects as soon as possible. However, estimated durations are just that, estimates. Many factors can add time to a project length. Additionally, we encountered several roadblocks during the project that added to the overall duration. Some of those included discovering cement as opposed to traditional subfloor in the hallway, and having to address and correct the electrical issues in the kitchen before we could do our contracted work. We appreciate your business and truly do appreciate your feedback.
pro avatar
Past Customer
May 31, 2019
·

From Google

From Google

Gallery Flooring's reply
pro avatar
Past Customer
Dec 2, 2019
·

From Google

From Google

They did a good job cleaning my carpets.
Gallery Flooring's reply
Thanks for the review, Nancy! We appreciate your business!
pro avatar
Past Customer
Dec 4, 2019
·

From Google

From Google

Nick did a great job.
Gallery Flooring's reply
Thank you for the review Wade! We really appreciate it!
pro avatar
Past Customer
Dec 10, 2019
·

From Google

From Google

they did an amazing job!
Gallery Flooring's reply
Thanks for the kind words Sara!
Credentials
Background Check

Christopher Rojas

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