Gallery Flooring

Hi Ty, We are so sorry that you felt your experience with us was so poor. We strive to provide 5-star service to all of our customers. We are always welcoming of constructive criticism and will evaluate our communication strategies going forward. This project began with a simple flooring take-up/install. While we were happy to complete additional work, we had to juggle an overlap of previously scheduled projects with your additional work. We are always optimistic, and hope to complete projects as soon as possible. However, estimated durations are just that, estimates. Many factors can add time to a project length. Additionally, we encountered several roadblocks during the project that added to the overall duration. Some of those included discovering cement as opposed to traditional subfloor in the hallway, and having to address and correct the electrical issues in the kitchen before we could do our contracted work. We appreciate your business and truly do appreciate your feedback.

Mary Ann, We always strive to exceed our customer's expectations in every way. With that being said, you truly caught us on an off day due to equipment malfunctions and accidents and oversights do happen. We are a small, family-owned business with less than 10 employees and sometimes, invoices don't get marked as paid. As you said in your review, we apologized and corrected the issue. We truly feel that we did everything in our power to ensure your satisfaction and are sorry that you feel differently. Thank you for your feedback!

Thanks for the review, Nancy! We appreciate your business!

Thank you for the review Wade! We really appreciate it!