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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Lianna U.
Renee is amazing! She arrived at the house early and proceeded to look over the house ASAP. She was very thorough, respectful, and great at advising some home DIY tips. We had people coming in and out of the house to do duct cleaning and she worked around them with no problem. In addition, she above and beyond to make sure every spot was nice and cleaned. I would recommend her to anyone looking to get their house cleaned!
HotMops Cleaning Service and (Party Preparation)HotMops Cleaning Service and (Party Preparation)
Rejani J.
Renee did an amazing job cleaning our house. She came on time and really was thorough with her cleaning. Everything looked so clean and my kids keep walking around saying how clean the house is. Added plus was that she even made the beds without us asking. Thanks for doing such a great job Renee!
HotMops Cleaning Service and (Party Preparation)HotMops Cleaning Service and (Party Preparation)
Marisa L.
We needed our house cleaned ASAP. T & B Cleaning responded right away and came within hours of the request.
T & B cleaning CrewT & B cleaning Crew
Bernard M.
Renee showed up on time and did an amazing job cleaning our house.
HotMops Cleaning Service and (Party Preparation)HotMops Cleaning Service and (Party Preparation)
Kat R.
Great job for a great price. Hired them to return every other week to clean the house.
Smile House Cleaning ServiceSmile House Cleaning Service
Rejani J.
We asked Jessica to do a deep cleaning of our house and she did just that! She stayed for almost 8 hours and cleaned every inch of the house. We could not be more happier. She worked super hard and gave us a very reasonable rate. Thanks again!!
Supreme dust bunniesSupreme dust bunnies
Kerri G.
Great team tackled my filthy house for a deep cleaning and did an excellent job. Highly recommend!
Millennium Clean LLCMillennium Clean LLC
Marisa L.
Yellow Bee cleaning did a wonderful job deep cleaning our 5 bedroom 4 bathroom house! By the time she was done, literally everything was shining 😊. I will definitely be calling back next month!
Yellow Bee Cleaning ServiceYellow Bee Cleaning Service
Veronica Z.
Needed move out cleaning. Quick response, worked well with my agent, house looks fantastic. Would use again. Thank you!!
Millennium Clean LLCMillennium Clean LLC
Jim M.
Perla did an AMAZING job. My house is cleaner than it has EVER BEEN. Not an exaggeration. Great pricing as well. I will definitely use her services again.
Mateos cleaningMateos cleaning
Angi B.
Betty was amazing, very responsive and showed up on time. Not to mention she left my house spotless as she did a move out clean for me. I would definitely recommend her.
Magnolia's Cleaning ServicesMagnolia's Cleaning Services
Heather A.
Mel went above and beyond for our move out cleaning, and did a great job with everything on the list of things we asked for. He was very quick to reply to messages, and a pleasure to work with. He obviously takes pride in his work and business, and I’d highly recommend him to anyone looking for house cleaning.
Mel's Modern Day CleaningMel's Modern Day Cleaning
Sarah F.
Yadira did amazing! My house is sparkling and she payed attention to such amazing detail! My throw blankets were all folded so beautifully, so happy with this clean! Being a mom of 3 Can’t wait for my next one :)
K&H Cleaning ServicesK&H Cleaning Services
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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