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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What should I ask a house cleaner or maid before hiring them?

There are many questions to ask a cleaning service before you hire them to make sure they’re the right fit. These questions might include:

  • How much do you charge?
  • How do you set your prices -- per hour or per square foot? Or, do you charge a flat rate?
  • What is your past work experience? Can I see a list of references?
  • Are you accustomed to working with different home or apartment types and sizes?
  • Can you work with children or pets in the house?
  • What types of cleaning products do you use?
  • Do you bring your own cleaning supplies and products?
  • How often can you clean my home?
  • Is there anything you recommend I do (or don't do) to my home before you arrive?

For more tips on how to hire the best maid or house cleaning service, read our smart hiring guide.

How much is a house cleaning?

The national average cost for house cleaning ranges between $25 and $50 per hour, per cleaner. However, the cost of house cleaning services near you might be different.

House cleaning prices vary based on how many square feet your home is, how dirty your house gets and how often the cleaning service comes. And, prices can be lower in areas with a lower cost of living, higher in big cities or affluent regions.

Some companies charge a set amount — such as 5 cents — per square foot, with a minimum amount, such as $100. You may save money by increasing the frequency of your house cleaning visits. Often a company will charge you less per cleaning when you schedule more cleanings per month. The cost advantage rewards your loyalty, and also reflects the fact that more frequent cleanings make it easier to maintain a high level of cleanliness in your home. A housecleaning service may charge more for the first visit or for one-time services than for recurring cleanings.

To learn more about the cost of house cleaning, visit our House Cleaning Cost Guide.

Reviews for Ashburn house cleaners
Jenny M.
Give them a call for house cleaning service: Cornejo house cleaning did an Excellent job! They deep cleaned entire house before I listed my home to sell. When I walked in the door from work it smells and looks so clean. Definitely worth the value. Arranging the sofa pillows was a cute finishing touch 😃-
Cornejo’s house cleaningCornejo’s house cleaning
Scotti W.
They did an excellent job of cleaning my mom's house!
AG Perfection CleaningAG Perfection Cleaning
Sherry P.
I was moving into a house and needed a deep clean before my house hold goods arrived. Trish and a friend of hers came over and I had explained to her it will be a deep clean so the inside of the cabinets will need to be wiped down. The house was empty so not much to clean. I went to wipe down and sanitize the inside cabinet just to make sure she cleaned it. The cabinets where dirty as you can see based on the wipes I used. I was even nice enough to contact her back and told her she needs to schedule a time to come back and clean the house again since it wasn't done right to begin with. She never responded and therefore requesting a refund. Don't recommend this to anyone or watch them to make sure they are actually cleaning your place properly.
Jennifer O.
Danett was on time. My house is very clean. She is very professional and kind. Love working with her.
Naturally CleanNaturally Clean
Mark G.
Brandon did a great job doing our move out cleaning. The house never looked so clean! I definitely recommend him and will use him again.
Thumbtack Customer
They were very nice people but were not thorough with their cleaning. They did not vacuum and dust each room completely. If you want a really clean house, don't hire them
Ground Up CleaningGround Up Cleaning
Kelcey R.
She did a move out clean on our large rental house. Her work was thorough and quick. I would recommend Lily to anyone who needs cleaning done.
Thumbtack Customer
I am extremely pleased with the serivce we recieved from JDs house cleaning. I was hesitant to hire a house cleaner but after just the first cleaning Im not sure why I waited so long! Juanita cleaned my apartment better than I ever have! She is very kind as well and from first impressions she seems very trustworthy. I hope to have a long relationship with this company and Juanita.
JD's Construction And Paint CompanyJD's Construction And Paint Company
Desmond M.
Working with Ana was a breeze. Her and her husband did an excellent clean on our old house and I couldn't recommend them more.
Ana's Cleaning ServicesAna's Cleaning Services
Thumbtack Customer
Wow....I haven't had anyone clean my house so well as AG Perfection did today. They arrived on schedule and went right to work. They are very meticulous, efficient and their work is certainly perfection and the house smells so clean. I will definitely be using them and recommend that if you're looking for a housecleaner, you should give them a call. You won't be disappointed!
AG Perfection CleaningAG Perfection Cleaning
Randell S.
I was overwhelmed with how beautiful my house looked after they ledt. The house was so clean and they worked so hard for 4 hours. They were just here Thursday, today is Saturday and i have already scheduled them to come in May. Great commhnication.
Esmeralda's Full House Cleaning and home servicesEsmeralda's Full House Cleaning and home services
Madison D.
I needed someone quick and responsive to come and clean my house and they did a great job for a very reasonable price. Definitely will have them back.
Premier Maid ServicesPremier Maid Services
Pankil S.
Antonella is very professional and did great job with our house cleaning. We highly recommend her and will definitely call her again for future projects! A++
Addie M.
Power clean did an awesome job with deep cleaning our house to move out! They came right on time and went straight to work! They had a great sense of professionalism and even asked questions to make sure they were doing everything right!
Power CleanPower Clean
Thumbtack Customer
Milagro did an excellent job of cleaning my house today! She arrived early and got straight to work. Everything looked beautiful when she left!
Miracle cleaning servicesMiracle cleaning services
Rebecca L.
I needed a cleaning service quickly and found AG Perfection Cleaning here on Thumbtack. They responded right away to my query, which I posted right at 5:00 pm just hoping someone would answer, and said they could be here the next morning. They arrived early and were ready to go at the time they scheduled. Their cleaning was thorough and the crew very pleasant and professional. They even put up with my pesky dogs and I didn't have to lock them up or kennel them. The house was clean and the little touches like the flowers on the Kleenex boxes really made our clean house feel, well, fancy. Best of all, my husband was THRILLED. We will definitely be setting up a service with AG Perfection Cleaning.
AG Perfection CleaningAG Perfection Cleaning
Kat T.
Esmerelda's was the greatest house cleaning service I've ever used, period. You should disregard any negative reviews they've received on here because those people clearly don't understand good work when they see it. Absolutely the nicest women ever, came to my house right at 1 o'clock on the dot, and when they finished, my house was cleaner than it was when we moved in! We have 2 bulldogs and 2 cats, so it doesn't need to be said that our house can get a bit dirty. It smelled sooo clean when they were done and I couldn't find one piece of hair anywhere. I'm definitely using them again, and refuse to use anyone else. In fact, I'm booking them again right after I'm done writing this. Absolutely FANTASTIC!
Esmeralda's Full House Cleaning and home servicesEsmeralda's Full House Cleaning and home services
Glenn W.
Absolutely phenomenal! I asked for a deep cleaning and they did a fantastic job on the whole house! It looks good and smells good! So impressed! I’ll definitely use them again!
Power CleanPower Clean
Manuel v.
Great response. Called on Sunday and came out same day. Wonderful family business with attention to detail. We bought a house that needed serious cleaning. I recommend highly.
Ground Up CleaningGround Up Cleaning
John L.
Talk about being in a pinch! I just had tenants move out of my rental house and they didn't clean the property as expected. I needed someone to come clean on a Saturday and Ground Up came to the rescue! They came with a crew and knocked it out in no time! So thankful for them!
Ground Up CleaningGround Up Cleaning
Chris R.
I have used Molly maids and was expecting the same quality for a little cheaper. I prepped the house better then ever. They didn’t clean the pantry and they opened up the door, didn’t clean the microwave, and paid extra to have them clean the bedroom doors and they didn’t clean them. I am pretty easy to meet my expectations but this didn’t meet any. Asked to use my floor product for my wooden floors and forgot.
Esmeralda's Full House Cleaning and home servicesEsmeralda's Full House Cleaning and home services
Courtney K.
Needed the house show ready as we put the house on the market tomorrow and the Ground Up Cleaning crew knocked it out of the park. Fantastic quality! Our tubs and toilets needed some love and extra scrubbing. They did it without even asking. It was done excellent the first time which was much appreciated. I highly recommend their services!!!
Ground Up CleaningGround Up Cleaning
Thumbtack Customer
I didn't know my house could be this clean! My wood floors are shiny and gorgeous, my kitchen is spotless, every room is well beyond my expectations. I will be a repeat customer for sure and would recommend her to anyone.
AG Perfection CleaningAG Perfection Cleaning
Erin P.
Very disappointed. First, let me just say that my house needed basic cleaning, no clutter. Floors, ceiling fans, bathrooms and dusting. I came in and the house smelled good but after paying and he left I found my kitchen floors were not done (dog hair and mud around dog bowls) so I did the floors myself. I had to redo both toilets and he only cleaned 2 out of the 3 ceiling fans (had to clean that one myself and them vacuum again due to the dust. Dusting!! He went around picture frames and lamps.. didn’t even bother to remove anything. Only paid $100 but it wasn’t even worth $40. Live and learn! Ugh!
Frìaś CleaningFrìaś Cleaning
Nyeisha B.
I highly recommend Maid In Time, they answered all my questions and concerns and definitely delivered on their promise to provide a deep clean top to bottom. I am high impressed my husband hired them because he was too busy with his cleaning service and this was the best choice in Denton. Thank you again for providing great service and cleaning for my sister in law. The house looks brand new and thank you for disinfecting the entire home so my sister in law with a recent heart transplant can enjoy a clean and germ free home. THANKS AGAIN. PLEASE BOOK WITH MAID IN TIME!
Maid in time LLCMaid in time LLC
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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