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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Thumbtack Customer
She is the best house cleaner I have ever had clean!
JenniferJennifer
Claudia P.
They did the best. My house sparkling clean and they got every dusted from top to bottom. I will be using them for regular cleaning.
profesional   Housekeeping servicesprofesional Housekeeping services
Jabu D.
The women of Meza House cleaning were amazing to work with and I will be working with them as a monthly cleaning service going forward! They managed cleaning my whole house from top to bottome, cupboards, walls, shelves, under everything, it was remarkable. My former landlady was so pleased she sent me flowers! I can definitely recommend them to you with your cleaning task.
Meza’s house cleaning 🧹Meza’s house cleaning 🧹
Bryan c.
She was great. Showed up early and went the extra mile to make sure the house was clean.
Kathaleya’s cleaningKathaleya’s cleaning
Aislinn M.
Liliana was amazing! So responsive. I needed their services for a move out and the house glowed after they finished! Would absolutely recommend them for any house cleaning in the bay area.
WEST COAST MOVE OUTSWEST COAST MOVE OUTS
Nicole b.
They did a great job. I’ve never seen my house so clean. I will definitely use them again.
Marlon & Juliana house cleaningMarlon & Juliana house cleaning
Jamie T.
Patricia and her work partner were very polite and did a nice job cleaning my house. Thank you!
Patricia DiasPatricia Dias
Rachel W.
The job they did was great! The house was clean and they were super respectful given the circumstances. I'd definitely hire them again! Thank you.
Spring leaningSpring leaning
Elyse M.
Jenny did a fantastic job. The house needed a thorough cleaning, and it looks and smells great. I would highly recommend her and look forward to booking with her again.
Essential Homes -by JennyEssential Homes -by Jenny
Veronica T.
Estela did a beautiful job on my house. She made everything sparkle. We had her do a moving out cleaning and they did not miss a thing. She is punctual, hardworking and friendly. I will use her again for another cleaning or two before we move.
Estela’s house cleaningEstela’s house cleaning
Andrea W.
Absolutely OUTSTANDING. Nothing to add. If you want an impeccably cleaned house done in record time, look no further. This team is super pro. Having them come twice a month and SO pleased. The best.
Maria's Crisp cleaningMaria's Crisp cleaning
Andrea W.
So grateful to these two for their work. My house is nice and clean, they're punctual, kind and efficient. They add lovely feminine touches to the job and are thorough. Very pleased. Going to have them come twice a month.
Express House cleaningExpress House cleaning
Kristen S.
You read reviews and hope for the best, but you never really know for sure what you are going to get—especially when the price is good. Too good to be true? Nope. Junior’s was amazing right from the get go. Super responsive, friendly, and FLEXIBLE! My sister-in-law is pregnant and due in just a few weeks, so my husband and I gifted her and her husband an early Christmas gift—have her house scrubbed top to bottom (one less thing to do before baby comes). Only thing is, they live in Petaluma and we are in San Jose, so I couldn’t send my house cleaner to her. Thus began the difficult search to find someone affordable but good, reliable, and trustworthy. I especially felt the pressure as they have never had a house cleaner come clean before, and they are particular. Junior’s was the most responsive and best priced. They also accepted Venmo payment as we were not there to pay in person. My sister-in-law let me know that they were there on time and once they finished, she said that her house had never been that clean before! :) Would definitely use again and highly recommend! Thanks Junior’s!!
Junior’s cleaning serviceJunior’s cleaning service
D.J. S.
I have had several house cleaners, but Mércia will be my forever. She is fast, efficient, flexible, and very good at what she does. Pictures wouldn't do her work justice, so take my word for it. Thank you.
Mércia SampaioMércia Sampaio
Susan E.
Guadalupe and her team came to the house yesterday for the first time. When I came home from work, it brought tears to my eyes because my house looked so good. They were able to get the hardwater build up off of the shower doors that I've been trying to get rid of for months. I have clearly re-evaluated my own cleaning ability and can't wait to have them come back.
Guadalupe CleaningsGuadalupe Cleanings
Krystal g.
Mercia and her husband are a great team. They did an excellent job cleaning our house, and paid attention to all the right details. Mercia has been really easy to work with so far - very prompt to respond, on time for appointments, does great work, and has a positive, energetic attitude. My family and I are happy to have found her. We definitely want to continue using her services for as long as possible!
Mércia SampaioMércia Sampaio
Zach W.
Amanda did a great job and was very accommodating to our very short timeline for our move-out cleaning request. She keep in contact with me and let me know well in advance that she would be 20 mins behind schedule, which was not an issue. She stayed longer than initially estimated in order to complete the job to a very high standard. Everything was completed as promised in our initial contact and the house was in great shape, thank you!
A&C Cleaning ServicesA&C Cleaning Services
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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