1. BR Silva Wood Flooring LLC
- 7 years in business
- 87 hires on Thumbtack
- Serves Olathe, KS
"Eddy and his crew were very courteous and kind. Eddy's customer service is 5 star. We had birch wood flooring installed in our living room, kitchen, laundry room and hallway at his suggestion and I thank him for that! He started on a sat and told us he would be done the following Friday which he was. However, one mistake was made in which one of our floor registers got covered up by the flooring. I noticed this after payment was given and was nervous that Eddy and his crew would not come fix the problem in a timely manner. I was wrong. He came out at a time that worked for us and fixed the issue the same day in no time. It was unfortunate that the register got covered over and wasn't noticed by his crew but it got resolved quickly once I brought it to his attention. Also, after the floor was installed I had noticed my walls had small black markings and a couple of gouges around the perimeter of the rooms. It was from the nail gun as it was being used. I also pointed this to Eddy and he fixed it right away. Again, unfortunate that his crew did not bring this to my attention as it happen. If I had not been thou row in my inspection of the rooms after the work was done, I would have never know about the issues. A couple of other observations I will make about Eddy and his crew are that he needs to work on timeliness. A few times the crew showed up 30 or so minutes late and another time it was an hour late after the agreed time had been scheduled. Eddy did call and give a heads up but was still frustrating. One thing on choosing the stain....we were not able to choose a stain color until the floors were completely laid down. He did a color sample right there on the floor. We had 4 to choose from. I took the liberty to research colors prior to us picking a color of his) and fortunately he had the one I wanted. But he did not have much feedback when it came to stain color prior to the job being finished.
Now with all that said....let me refer to my first comments again. Eddy and his crew did a great job on my floors! They look amazing! I trust him and his crew in my house and around my family. He is a family man himself. My advise (even if you don't hire Eddy) is to do your homework on what you want.
Ask lots of questions. There is no stupid question. Eddy will answer them all. I would call him on the phone or speak with him in person though. At times the email correspondences we hard to read due to our language barrier but nothing you couldn't handle. Would I recommend Eddy? Yes. Great value, great work even if there were a few minor bumps in the road. Eddy is your man!"