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5*****+ excellent service, prompt and explained the corrections of the problem so that " Senior's" can understand. Highly , Highly Recommend this company for all computer needs. Thank You!Jan 21, 2020Verified
Excellent service. Fast, good value and high quality. Crista did a fantastic job.Sep 17, 2019Verifiedabcd TECH's reply
Thank you Doug!! It was great meeting you and your wife and getting your hard drive upgraded to have more space.
I was very happy with abcd TECH. The owner was proficient, knowledgeable and professional. I would definitely use this company again.May 24, 2018Verifiedabcd TECH's reply
Terry, it was great working with you! Thank you for taking a chance on hiring me. Oh and give that adorable puppy some scratches behind the ears from me, he’s so cute!
Crista took care of me like a boss. would definitely recommend.Jun 26, 2017Verifiedabcd TECH's reply
Thank you Lora!! It was great working with you 😊.
The computers at the law firm where I work were in great need of care. I was tasked with finding someone for this mission. I Googled it of course...a gamble. Krista was the first to respond and has spent countless hours working out the bugs and bringing us up to date. No more bandaid fixes. What's more, Krista is so approachable and always at our beck and call. I'm a hero for finding her! Even my boss has her programmed into his phone. You can't go wrong with ABC Tech!Jul 6, 2017Verifiedabcd TECH's reply
It has been great getting to know you and the staff. Work is hard enough without computer problems bogging you down. I'm glad I was able to take that frustration away. Thank you for taking the chance to hire me!
- What should the customer know about your pricing (e.g., discounts, fees)?Generally $75 an hour charged in 15 min increments. But, it depends on the job. If it’s something like replacing hardware or reinstalling windows, it’s a flat fee. NOTE: parts are a separate charge.
- What is your typical process for working with a new customer?Listen to you and have you show me what's happening. Begin asking some preliminary questions and then dig into the problem. Once everything is fixed or setup, I make sure you are satisfied and don’t have additional questions.
- What education and/or training do you have that relates to your work?I've worked in various technical roles for the last 15-20 years. 1. Help desk and desktop support for local and remote employee sites 2. Domain and application administration 3. Data analyst 4. Bachelor's in IT/MIS 5. A+ certification