FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Quality cleaning takes time, effort and experience. I try and keep my prices fair for both the client and myself. I'd be hesitant for any estimates that seem too low or too good to be true. I use my customer intake questionnaire to provide the most accurate and reasonable pricing possible so that you only pay for what you need done and so no surprises happen on the day of service. I have a $50 initial pet fee, for any cleaning service. After the initial clean, the pet fee is determined by the amount of time and hair that accumulates between services. I have a $100 fee for cancellations under 48 hours from the day of service for standard cleans. I have a $150 fee for cancellations under 72 hours from the day of service for deep or Move In/Move out cleans. For restoration cleans or higher, cancellation fees and time lines are determined and agreed upon based on the price of the estimate.
- What is your typical process for working with a new customer?
When working with a new customer, gaining as much info about a home as possible up front goes a long way so we can customize our estimates to best fit their needs without any surprises. Transparency is key, so I prefer to send over a detailed estimate of exactly what we will be doing, along with pricing for each individual area so they can see exactly how their estimate was built. Doing this well requires help from the client, and I have a detailed intake questionnaire that I urge potential clients to complete prior to the estimate. Next is scheduling, having flexibility to work with what’s most convenient for the customer. A day or two before the scheduled day of cleaning, I like to check in to confirm the details and I’ll message them again the day of to let them know I’m on the way. Once I arrive, doing a walk through with the client is critical to make sure we are confining together exactly what they need done. If any issues come up, or I have questions I'll check in with the client. And afterward I want to know that the client is happy with the outcome.
- What education and/or training do you have that relates to your work?
The jobs I was trained in range of positions from commercial kitchen work, commercial deep cleaning for student dormitories, daycares, restaurants and residences. Before I started cleaning houses full time I managed a busy restaurant, I've been food safety certified by the health dept for years where you learn intensive health, safety and sanitation practices. I personally hired and trained countless staff members, created and implemented best practices for the business certifying that my employees held their work to the highest standard and went on to open my own restaurant with a few friends where my role was very similar. I decided a while back I wanted to start cleaning houses part time. The restaurant is still open and thriving, however I needed a change and stepped away to clean houses full time. Bottom line, I take great pride in my work. Have years of experience with cleaning as well as health a safety standards. I know how to work well with clients and build lasting relationships. And I work very hard and care about what I do.