5. Jacobs Ladder Inc
- 18 years in business
- 1 hire on Thumbtack
- Serves Nicholasville, KY
"Buying a home can be stressful but buying our home was overwhelming. The home I bought ended up having mold and water damage throughout 3 floors. All of the damage was discovered on the night before closing, after extensive rains in the area, exposing the longstanding water and mold issues. I attempted to get help and quotes from multiple big name companies. These companies were only able to offer me long waiting times for assessments and quotes only to fix the damage, not the cause. Hugh from Jacobs ladder was one of the 2 people who showed up the day I called, and the only person able to fix the cause of all my problems.
The repairs for the damages were done through a negotiated insurance claim through the agency selling the home. I dont deal often with insurance claims and it all seemed over my head. Hugh helped me negotiate the deal, explaining in detail what was being asked, offered, and done throughout the 2-month long project. I never felt like I was being mishandled, lied to, or ripped off. My personal background makes me distrusting of people. As a veterans wife, I have been a single woman and single mom while he was deployed. During those times, I have been the victim of sales targeting because of my lack of male representation, but Hugh and his teams respectfulness and honesty put all my fears at ease.
The number one thing I appreciated about this business is that they do exactly what they say. Their actions spoke louder than all that was told to me. The team employed by Hugh was always respectful of my family, my time, my home, and even my pets. I never felt like I had to stay and babysit to be sure my property was safe, or that work was actually being done. If there ever was a miscommunication Hugh or his team were always happy to explain things to me until I understood. I never felt like I couldnt ask questions or that my presence was a complication, which I have felt dealing with other contractors before. Hugh was present throughout the entire project as an active participant in the work, not just a figurehead boss showing up occasionally. Hugh and his company took a devastating situation and made it manageable. From the help managing the insurance claims, which he did seamlessly, communicating with all the parties in the process, which he did efficiently, to understanding the codes for the area, which he knew immediately, to reconstructing the damaged property back to normal in a timely manner, all of these things were done in a fashion that left me feeling assured. I am beyond happy with the finished product and had it not been for them we would have had to walk away from this home. Before them, this house was not livable. They saved our dream home and made it better, safer, and healthier than before. It is refreshing to see an honest company that does exactly what they say; I would recommend them to anyone in need of repairs.
I am a volunteer reference for Jacob Ladder disaster and recovery contractors, I receive no benefit from this reference; I give it because the end product and experience was excellent. I give permission to allow all photos of our renovation to be used and would speak to those in need of a reference to use this company."