I have to share this experience. I am 74 years old living in Concord, MA. with my grandson after his parents and my husband passed. I have relied on the same service companies since my home was purchased 40 years ago. The solar panel company left holes in my home which let cold air in my basement back room (discovered by this companies plumbing foreman responding to my emergency call) which caused my heating pipes to freeze 3 days ago after a week straight of extreme cold. I had to shut the water off to my house not knowing what else to do and tried to clean all the water soaked carpets and ruined possessions in my finished basement.
I called my plumbing company of 39 YEARS!!! and was told by the service a man could not be sent for 3-4 weeks. My homes temperature was dropping fast to 54 degrees. I called countless plumbers in a 60 mile radius, either they couldn't come or nobody called me back. Its now day 3 my oven is on high and electric heaters wont bring the temperature above 35 degrees, I was FREEZING and now snowed in. My grandson found thumbtack. Vincent was the only one to respond.
Here is why I am posting this story. I was desperate, freezing and scared to death after hearing of the temperature drops expected after the snow storm, minus 5. Vincent sent an offer to assist by email and stated he didn't know when he could get a man to my home but PROMISED he would get here. I sent my number back and he called right away from another job and told me not to worry, someone WILL BE THERE!!! Told me how he was a former Navy Seal and nothing would stop him from keeping his promise to me. I started to cry uncontrollably, Folks, we couldn't even get to our car to sit inside for heat. I waited, and waited. now the heavy snow was falling, Mayor said emergency vehicles only on roads. Vincent called 5 hours later to say he personally was coming through the snow from 81 miles away. Again I cried and thanked him with every ounce of my being. He PROMISED me he would arrive. He called 2 hours later, I expected bad news, he wanted to ease my worries with reassurance of heat and water again.
An hour and a half later at 10:30pm he shows up with a search light on his truck so bright like daylight looking for my house number. He came in and gave me a hug told me everything was going to be o.k. I trusted him. He brought in temporary heat for us (a Godsend right there), 1 hour later he had restored my water service, fixed 3 burst piped and flushed the air from my boiler with this big machine and heat was starting to come up. I will admit I cried so hard my insides hurt.
This man risked his life and truck, God forbid he got stuck out there in that cold when he could have chosen to go home and stay safe. He risked so much to come to my aid and when I asked why when ALL OTHERS said no he looked at me and simply said, "it's what I do ma'am".
I am so thankful for this wonderful man and this company. I truly don't know what could have happen to us if he hadn't picked up that phone and came to our rescue. I am a religious woman that truly believes God was watching over us this night. May God watch over you Vincent. Thank you for your valiant efforts.