- What should the customer know about your pricing (e.g., discounts, fees)?
💖 SPECIAL OFFER 💖 🔥 FREE FIRST MONTH IN STORAGE (If you stay more than 3 months) ❗️All rates depend on the exact moving date. ❗️❗️On weekends, in the beginning, and at the end of the month, all rates are increased due to very high demand. * We have 2 hours minimum rate, then we charge each 15 minutes increment. ** Hourly rate includes moving blankets, disassembling/reassembling furniture, tolls, gas, mileage, and taxes. *** All wrapping supplies will be charged additionally based on the actual usage TRAVEL FEE * It is a FLAT Fee that covers truck-related expenses (gas, mileage, tolls, etc.), as well as the time that our movers spent to get to the origin address and from your destination back to the parking. This fee will be added at the end of the job.
- What is your typical process for working with a new customer?
The first step - Collecting Information. We collect all primary information about your move, such as: 1. When would you like to move? 2. Where are you moving from and to? 3. How many floors will items be moved from and to? 4. What type of buildings you move out and move in (private house, elevator building, etc.); 5. What size of move do you have (room or less, studio, one-bedroom, etc.)? 6. Do you have bulky items: piano, lawnmower, snow machine, safe, items over 300 lbs? If you can send us an inventory list, it will help us to provide you more accurate estimate quote. The second step - Estimating a quote. Based on the collected information, we calculate an estimate quote, which includes: 1. Hourly Rate (depending on the date of your move); 2. Travel time; 3. Estimate labor time (includes loading, the way between your locations, unloading, and travel fee); 4. Estimate quote. Third step - Confirmation As soon as we receive your information, we will create your move in our database. To reserve and confirm your moving date, truck, and movers, we require a deposit. This deposit will be deducted from your balance on your moving day; These three simple steps will help you to choose a worthy contractor, and for us - to perform your work quickly, accurately, and professionally
- What education and/or training do you have that relates to your work?
The learning process consists of several stages: 1. Safety instruction; 2. We provide educational photos and videos for new members of our team; 3. Practical training. We have a specific training room where our experienced team member shows how to protect and carry furniture; 4. For the first couple of days, new employees work in our warehouse to understand the moving processes; 5. The last step - a real job with an experienced team. Moving, it's like any other industry. We learn something new every day. Each new member brings something new to us from other companies, so we never stop improving our service quality.