Master Edge Lawn Care
Master Edge Lawn Care

Master Edge Lawn Care

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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: We take our time at each and every job, unlike other companies we pay very close attenion to detail. We have goals like customer satisfaction and to clean up our cities one lawn at a time.
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Marie P.
May 19, 2015
Although I can't comment on their actual work, because they never showed up ...I can say their customer service is pretty terrible. I set up service on a thursday, and was told that they wouldn't be able to make it out until the following Mon/Tues. No problem. However, on Monday after I realized they hadn't showed up, I left a message just confirming we were on the schedule for Tuesday. Tuesday by lunchtime, I hadn't got any response to my message, so I called again. This time I got a call back, and was reassured they would be out soon. I understand it was rainy over the weekend, so ..okay. Wednesday, still no lawn service. I call again, and am told "If they're not out there by the end of the day, I'll come out and cut it myself Thursday morning." Thursday by 1:00pm, they've still haven't showed up. I call again, and am promised that I am on the schedule and will be done before the end of the day. When I got home from work ...surprise surprise ...they didn't show up again. I was furious, and left a message saying don't come at all. I get a call back, with the same guy I had talked to a few times now, saying "Hi, how are you doing today?" I told him to take me off the route, if I was ever really on it. He said "I'm sorry to hear that" and then muttered something under his breath. I said "what was that?" and he hung up on me. If this is how they treat their new customers, I can't imagine they do too well. I understand you're running behind, but don't lie to me promising you'll be out when you know you can't ...SEVERAL times. Needless to say, I do not recommend this company.