Master Edge Lawn Care

Warren, MI

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About this pro

How does your service stand out?

We take our time at each and every job, unlike other companies we pay very close attenion to detail. We have goals like customer satisfaction and to clean up our cities one lawn at a time.

Location

Warren, MI 48089

Reviews

1 Reviews
  • Marie P. May 19, 2015
    Although I can't comment on their actual work, because they never showed up ...I can say their customer service is pretty terrible. I set up service on a thursday, and was told that they wouldn't be able to make it out until the following Mon/Tues. No problem. However, on Monday after I realized they hadn't showed up, I left a message just confirming we were on the schedule for Tuesday. Tuesday by lunchtime, I hadn't got any response to my message, so I called again. This time I got a call back, and was reassured they would be out soon. I understand it was rainy over the weekend, so ..okay. Wednesday, still no lawn service. I call again, and am told "If they're not out there by the end of the day, I'll come out and cut it myself Thursday morning." Thursday by 1:00pm, they've still haven't showed up. I call again, and am promised that I am on the schedule and will be done before the end of the day. When I got home from work ...surprise surprise ...they didn't show up again. I was furious, and left a message saying don't come at all. I get a call back, with the same guy I had talked to a few times now, saying "Hi, how are you doing today?" I told him to take me off the route, if I was ever really on it. He said "I'm sorry to hear that" and then muttered something under his breath. I said "what was that?" and he hung up on me. If this is how they treat their new customers, I can't imagine they do too well. I understand you're running behind, but don't lie to me promising you'll be out when you know you can't ...SEVERAL times. Needless to say, I do not recommend this company.

Q&A

How did you get started doing this type of work?
I worked for a few landscaping companies when I was younger and really hated how they would rush through every job. So I decided to open my own company and do things the professional RIGHT way.
What types of customers have you worked with?
*Lawn Care. *Shrub Trimming & Removal. *Tree Trimming & Removal. *Spring / Fall Cleanups. *Fertilizing & Weed Removal. *Gutter Cleanouts. & Much Much More!!!!!!!
Describe a recent project you are fond of. How long did it take?
We recently did a major cleanup for a very nice family. The yard was in very bad condition and rodents were living in the dense shrubs and trees. When we were finished all the neighbors and people driving by said Thank You and They never seen such a dedicated company. It made me feel proud.
What advice would you give a customer looking to hire a provider in your area of work?
Ask them a couple questions about thier service or maintaining your lawn. I would also ask if they offer any special discounts.
What questions should customers think through before talking to professionals about their project?
I wish customers knew how much I appreciate thier business. How many hours I spend studying the latest and greatest ways to improve my services.