Although I can't comment on their actual work, because they never showed up ...I can say their customer service is pretty terrible. I set up service on a thursday, and was told that they wouldn't be able to make it out until the following Mon/Tues. No problem. However, on Monday after I realized they hadn't showed up, I left a message just confirming we were on the schedule for Tuesday. Tuesday by lunchtime, I hadn't got any response to my message, so I called again. This time I got a call back, and was reassured they would be out soon. I understand it was rainy over the weekend, so ..okay. Wednesday, still no lawn service. I call again, and am told "If they're not out there by the end of the day, I'll come out and cut it myself Thursday morning." Thursday by 1:00pm, they've still haven't showed up. I call again, and am promised that I am on the schedule and will be done before the end of the day. When I got home from work ...surprise surprise ...they didn't show up again. I was furious, and left a message saying don't come at all. I get a call back, with the same guy I had talked to a few times now, saying "Hi, how are you doing today?" I told him to take me off the route, if I was ever really on it. He said "I'm sorry to hear that" and then muttered something under his breath. I said "what was that?" and he hung up on me.
If this is how they treat their new customers, I can't imagine they do too well. I understand you're running behind, but don't lie to me promising you'll be out when you know you can't ...SEVERAL times. Needless to say, I do not recommend this company.