Although just had this appt. today, I feel confident Jim solved both the rodent issue, as well all as the spider/bug issue. Jim actually arrived a little early (and on the Labor Day weekend!), and since I wasn't there, he went to work outside and started inspecting the foundation of the house and sealing up areas where mice and other pests could get in. I think he did a great job, answered all my questions, and was very personable. Plus, he guarantees his work for a year. I will definitely call Jim again if I ever have a pest problem, and I would absolutely recommend the Bug Guys to anyone and everyone I know that is in need of pest control services! Thanks Jim!