FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Payments, Refunds, & Cancellation Policy Lesson plans are paid monthly by electronic invoice. Each lesson plan is set to a tuition based monthly rate in which the student will receive 1 lesson per week. Students are guaranteed 4 lessons per month on average. Refunds will not be issued for missed lessons due to holidays as there are some months with 5 weeks (5 lessons). (see calendar for more details) Student may cancel the lesson plan at any time but must give two weeks notice. Remaining paid lessons after the two weeks will be refunded to the student. Same day cancellation policy: 24-hour notice is required to avoid paying for a same day cancellation.
- What is your typical process for working with a new customer?
When working with a new customer we like to first meet for a free Zoom Consultation. This allows us to meet and greet for the first time as well as giving us an opportunity to see where the student is at and which direction to take them in future lessons. We also like to discuss what the expectations are for the student and/or the student's parent(s) as well as discussing rates, policies, and scheduling.
- What education and/or training do you have that relates to your work?
All of our teachers have an Associates degree (or higher) in music or a related education field. Our founder, Mike Salow, graduated with honors from McNally Smith College of Music, receiving a Bachelor of Music in Guitar Performance with a music business minor. After graduating he taught as part of the guitar & ensemble departments from 2013 to 2017. He currently teaches instrumental music at St. Paul Conservatory for Performing Artists, an arts focused high school in downtown St. Paul, MN.