About this pro
9 years in business
7 hires on Thumbtack
When William Peck receives a request for service, he is fast to review his calendar and find space and time to make himself available at the earliest possible time frame. He always goes the extra mile to ensure he has granted all the assistance you may need and doesn't mind tending items which were not included in the original request for his services. He always goes the extra mile to ensure you are pleased with the results of his efforts.Nov 28, 2014
I contacted Mr Peck in May to video my son's wedding on the 4th of July. I paid him $150 to put it on his calendar. $300 was due when he videotaped the event. I went ahead and paid him that $300 because it was an out of town wedding for me and I wanted things to be a simple as possible. Due to number of errors, he did not video tape the wedding. I accepted part of the responsibility and felt he was entitled to the $150. He said he was out of town and would get back with me to work things out. Despite several efforts to reach him, he has not responded. It is now 60 days past the date he was going to get back with me to make things right.Sep 9, 2014VerifiedWilliam P.'s reply
This review doesn't tell the whole story. No effort was made to give me details on the venue. After I was hired, all I was told was that the wedding was in Olathe, KS. I didn't worry about it too much because there is invariably extensive communication with wedding clients before the day of the wedding. This client, however, did not do that. Starting two weeks prior to the wedding, numerous and repeated attempts to contact the client via email, phone and Thumbtack (the only contact information I had) went unanswered, right up until the morning of the wedding. There are literally scores, if not hundreds of churches in Olathe, plus countless other potential wedding venues, making a manual search for the venue implausible. Since I had already been paid for the day's work, the morning of the wedding I packed my gear and drove to Olathe, waiting on the inevitable call asking where I was, but no call ever came. I fulfilled my obligation, and was unable to take other work that day because of the client's failure to direct me to the wedding location. I regret that I was unable to film the wedding, but it wasn't my fault, and I still spent a lot of time on this client. I would have refunded the $300 if she had cancelled in advance, but it isn't my fault that she didn't communicate with me or respond to my inquiries.
- What types of customers have you worked with?Short, Internet-based promotional videos for businesses and organizations, and longer, event-coverage videos for all sorts of clients. Event coverage would include weddings, family events, concerts, performances, etc.
- What questions should customers think through before talking to professionals about their project?For every hour of film I shoot, there is at least four hours of work in post production. My customers only see me working when I film, and that represents only a fraction of the time I devote to their project.