FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have no hidden fees. All of our proposals are priced per line with itemized line. Our technicians cannot raise prices(Pad Contract). All of our home owners receive the Ultimate (3) separate warranties: A. Infinity Wind Warranty B. 25 year labor warranty covered by the manufacturing company C. 100% 50 year shingle material covered for full 50 years material and labor All our contractors must be factory certified as Master Elite Contractors(1% of Nation) They can issue this Golden Pledge Warranty
- What is your typical process for working with a new customer?
**************************************************************************************** Second we strongly urge homeowners to call the Better Business Bureau and check us out. Third we give them 2 days to do this before we go out with complete proposal figured from Eagle View or Government Satellite. Fourth we go through history of company, credentials, answer all their questions and go through a thorough breakdown of line by line of items and price Fifth we cover all warranties and go through budget program options all with zero down payment. If agreement is set we will schedule a date to come out with crew & project manager. When ALL work is completed and cleanup is final we sit down and go through warranties and settle up on contract.
- What education and/or training do you have that relates to your work?
My Background is Civil Engineering education. From there I began building homes. Did not like the long process so we started remodeling homes. In both cases a roof is needed and eventually we evolved into roofing full time. With our certificate as a homebuilder and reaching all the certifications with the shingle manufacturers we are rated as one of the top 1% of certified contractors in roofing. Allowing us to offer the homeowner the Golden Pledge and 5 star warranties at NO up charge. Its the best of the best for the homeowner.