FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For a moving service, customers should inquire about: 1. **Base Rates:** Understand the starting cost for basic services. 2. **Distance Charges:** Clarify how distance affects pricing for local or long-distance moves. 3. **Additional Services:** Ask about fees for packing, unpacking, storage, or special handling. 4. **Hidden Fees:** Inquire about potential extra charges for stairs, elevators, or other complexities. 5. **Insurance Costs:** Check insurance coverage and any additional
- What is your typical process for working with a new customer?
Initial Consultation: Discuss moving needs, timeline, and preferences. Estimate: Provide a detailed, written estimate based on the information gathered. Confirmation: Confirm details, services, and pricing with the customer. Scheduling: Agree on a convenient moving date and time. Execution: Efficiently execute the move, keeping the customer informed throughout. Completion: Ensure all items are delivered, and address any post-move inquiries or concerns.
- What education and/or training do you have that relates to your work?
Our moving staff undergoes rigorous training in proper lifting techniques, furniture handling, and customer service. Additionally, they receive safety training and are well-versed in navigating logistics to ensure a smooth moving process.