The customer service and professionalism are excellent. We hired for both packing and moving. The packer needs a little direction and pre-sorting if you're particular about how things are organized (I.e. All appliances in one box, all plates in one box, all glasses in one box, etc.) . However, I must say that nothing broke and each delicate item was individually wrapped with care. Great value, great leadership, great team. Feels like family. Will use again!