Sta-Dry Roofing & Restorations

We appreciate feedback from all our customers, positive and negative. It helps us be a better company. In this case an explanation is needed to tell the other side of the events of this job. Lauren has a right to be upset that it took longer than expected to complete both phases of the job. We have no control over the weather, and during that time it rained us out and we needed to reschedule the roof and the siding, and we did notify the homeowner prior. The original start date was May 3rd, and we finished both phases of the job, except the shudders on May 16th. With the shutters there was a mix up, when they finally came in after two weeks they were not what we ordered so they had to be re-ordered and that took almost 4 weeks to straighten out, and they were installed. I should mention that we offered to install the new shutters free of charge when we saw what kind of condition the old ones were in. The insurance claim did not pay for this, we did it to make it a better job. Lauren’s claim that we overcharged her and charged her for work they were going to do themselves is not true. The fact is: Her insurance claim had a $1,000 deductible; the amount her insurance claim allowed for repainting the interior was about $1,000. We offered to waive the $1,000. Deductible if they wanted to do the painting themselves, she and Caleb agreed. Painting the interior was not our responsibility at that point, and they did not have to pay the $1,000 deductible. Everybody’s happy. We go out of our way to look after our customer’s best interest, and in Lauren’s case here is a typical example. Her insurance claim allowed for the roof and siding to be replaced on her house. However, they did not allow enough money to replace all four side of the house, only three. The skylights needed to be replaced and were not included either. We contacted her insurance company on her behalf and submitted a supplemental claim for these items and they sent her an additional $2,000. That’s customer service. So in closing, we did get a compliment on the roof and siding job, an we’ll take that all day long. Lauren and Caleb had their roof, siding and skylights replaced with zero out of pocket money. As we did through out this project, we apologize for the delays, some things cannot be helped, and having completed hundreds of these jobs every now and then we hit a snag. Patrick

Thank you Tammie, we're glad you are pleased, you were a pleasure to work with. And thank you for the kind words.