BED BUG FREE! Gene and his associate Leslie were superstars! We had a few "Big Shot" companies fail to remove these parasites from our lives. We decided to give this company a shot after reading their glowing reviews and speaking to the owner (Gene) and his support staff. Gene made us feel comfortable and that we were in good hands through his knowledge of bed bugs, their treatment methods, along with his concern and interest in addressing every detail of our treatment and post treatment care. Gene customized a treatment plan for us that started with a K-9 Bed Bug Dog inspection, a whole home heat remediation using specialized heating equipment to cook out the bed bugs, and use of Eco-friendly insect control products for residual effect, followed by 2 follow-up treatments, a solid warranty, and a final K9 Bed Bug Dog inspection to confirm that the bed bugs are gone for good. Gene's attention to detail and responsiveness to every possible scenario was remarkable. The communication was flawless (might I add discretion was exercised in every step of the way). This company is a boutique style firm that's owner operated. They don't delegate to technicians and perform and supervise the work by themselves. Their investment into their clients success and well being is seen in every step of the way and their use of some seriously high tech equipment reflects their commitment for the log haul. Watching them operate is a testament to craftsmanship and professionalism. They nailed it! Thank you boys - Your dedication and patience got us our life back ~ Michele, Tom, and Emily.