1. AllState Service Group
- 25 hires on Thumbtack
- Serves Henderson, NV
"We paid for the installation of a water softener and a reverse osmosis water filter. The tech that came out installed the filter without issue but failed to properly install the water softener. He installed the plastic tubing to the drain improperly, leaving 2 kinks in the tubing as well as not securing it (see picture). He also failed to program the water softener. For the price we paid, I figured they could just follow the instructions in the manual. Once I turned on the water softener on to prime it, the tubing burst open and water spilled everywhere (see picture).
We scheduled a return appointment so they could fix their initial mistake and were given a 2 hour window. Unfortunately, they never came to our house or updated us on the status on their arrival. We still have a nonfunctioning water softener and I'm still trying to have someone come fix it. Very poor experience with them so far."