FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Dimensions rates are based on the number of training sessions per week/month. We offer three complimentary personal training sessions with three different trainers, for you to have your pick from our many qualified trainers. We also offer discounts and package deals to make training more affordable.
- What is your typical process for working with a new customer?
Once a client gets in touch with us, we speak briefly to him/her over the phone to obtain relevant information that will guide us in selecting the appropriate trainers for him/her. The next step is for the client and trainer to schedule the client’s first complimentary session. During this first session, the trainer will be able to gather additional information through his/her in-person assessment of the client which will help us design a fitness plan that is consistent with the client’s goals. If the client is satisfied with the trainer, s/he may continue to work with that trainer. If not, we offer the client a second complimentary session with a different trainer, and the same assessment process will begin again. A client may have up to three complimentary sessions to ensure a suitable match.
- What education and/or training do you have that relates to your work?
Our trainers have diverse backgrounds and experiences. They sport degrees from renowned universities and colleges and have obtained the most prestigious personal training certifications in the field including: - Bachelors degrees in Exercise Science -AFAA (Aerobics and Fitness Association of America) -IFBB (International Federation of Bodybuilding) -ISSA (International Sports Sciences Association) -NASM (National Academy of Sports and Medicine) -ASFA (American Sports & Fitness Association) -Youth fitness and children training certifications -CPR/AED We are proud to employ Olympic-level trainers and instructors who have medaled in national and international competitions.