Having never had a laptop go down before due to a hard drive crash, I had no idea where to take it for repair. I debated between a certified HP repair center versus a computer expert working out of his home. I opted to give it to Chris Becker after reading the awesome online reviews about him and his work. Chris replaced my hard disk with a Solid State Drive, transferred all of my personal files to the SSD and upgraded my operating system to Windows 10. Many of the application files, however, were wiped out in the crash but he tried many different ways to transfer them as well. In the end, I received back a lightning fast computer which seems brand new to me. Chris is very thorough in his work. He pays great attention to detail and the quality of his work is awesome. His knowledge of computers is better than anyone I've met before. He's very professional and focused and did a good job of explaining what he was doing to my computer during the few days he had it. The cost of the repair and upgrade was surprisingly within my budget and I am extremely happy with how my laptop operates now. Chris will be my go-to guy for all of my computer work from now on. If you have a computer problem, no matter what kind, give it to Chris and you'll be very glad you did in the end!