FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
One of the things our customers like the most about working with us is that we're often able to handle the project through their insurance company (over 75% of the time) - meaning your out of pocket expense is usually your deductible. In most cases we don't need any down-payment to start a project. We typically only collect the payment once the project is completed.
- What is your typical process for working with a new customer?
First we schedule a face to face meeting at the property so we can inspect the roof and see what is actually going on. We do not provide estimates site-unseen. During the inspection we'll discuss what your concerns are and why you need to have your work completed - we'll inspect any active leaks or is the roof just old and suffering from wear and tear? In the event of storm damage or other types of damage we will inspect for hidden structural damage to the decking, etc. We will then provide the best recommendation to replacing the roof through your homeowner's policy and guide you through the process whenever possible. We even handle filing/submitting all of the paper work to make sure you are in compliance with your policy and get you the maximum coverage.
- What education and/or training do you have that relates to your work?
The owner Brian Cramer was a claims adjuster and licensed insurance agent before starting this business. He therefore knows the ins-and-outs of the policies and procedures and puts that to work for YOUR benefit as the homeowner.