7. SpotOFF Carpet Cleaning
- 5 years in business
- 262 hires on Thumbtack
- Serves Clintonville, OH
"I am very pleased with the outstanding job SpotOff did cleaning the carpets in my home. Knowing the carpets in my home need replaced I wasn't sure how they would look when completed. I am shocked that the look so great.
Due to unfortunate circumstances I was not able to be present when Kelly and Nick arrived. I let them know in advance and asked that they call me when they arrived so that I can let them in remotely. Kelly called 15 minutes prior to arrival and asked if there was anything specific I wanted them to know. I explained that I felt I needed a deodorizer because the old owners had pets. She explained once they got started with the process they would be able to tell and would let me know if necessary. (Turns out I didn't need full rooms deodorized, just some spot treatments).As promised Kelly called me back shortly after their arrival and explained that their were actually 2 additional "areas" that were not part of her quote. I fully expected this because like most every other carpet cleaning company, the square footage of the room determines the area. I find that in Modern day homes, great rooms and family rooms tend to be little larger counting as two "areas"I only explain this because it shocks me that people review companies poorly and place blame on such companies when the consumer is at fault for not doing their homework.
After receiving quotes from different companies I followed up asking about areas, square footage etc... Plus I would like to add thumbtack's form was not super mobile friendly so I made sure to explain in the notes section what I was looking for (a lot of the fields would not let me choose "other" and describe)
Kelly's quote was fair and reasonable. She did read my notes and had s good understanding of the layout of my home, but still called to explain. Since I wasn't home to witness the cleaning process I could have easily been taken advantage of, but wasn't. They even found an old wallet of my husbands and kindly left it on the counter with the money still in it. They even went the extra mile and picked up items I would never have left on the floor had I not had to leave the home abruptly.
After they completed the job I got yet another call explaining everything. The SpotOff team was amazing. Their service, compassion and results were amazing. I was thrilled to walk into my house and see the great results. I would highly recommend this company. And will absolutely use again!"