I give Shanetta a 5/5 only because I can't give her a 6/5. She gave our house the most thorough cleaning it has ever received. Our kitchen was clean enough to perform surgery. Not only was the cleaning top notch, she reorganized the kitchen so that everything works. Everything flows. There's so much space now and I don't know where it came from! This is undoubtedly the beginning of a long term relationship because after receiving a cleaning of this quality, you can't go back.