From Victoria S.
![Quantum Waterworks]()
Quantum Waterworks
Where to start? Ok, we just bought our first forever home and experienced some leakage in the basement. I requested a plumber and wish I’d have never chosen this company. He came out, gave us 3 options like a bad used car salesman with the good better and best, which just went from snaking the line, snaking line and toilet, and snaking line/toilet plus dehumidifiers. The “best” option was quoted at 999, and when I saw that we can rent our own dehumidifiers from Home Depot for $170 for 2 days, I was going to go with the middle option of snaking drain/toilet. He pushed the “best” option on us for $850 and I agreed. He snaked the line and claimed to have pulled up tree roots (see pics - it actually looks like hair to me, not roots), and said the line was compromised somewhere. He came back the next day to camera the line and claimed to be unable to do it due to standing sludge. He then recommended to excavate my entire yard and replace 10-15 feet of pipe for $7500, which could be more if they dug it up and it was further compromised. Rather than commit to a very costly repair, I got a second opinion. Plumber #2 came out with a very large auger and got through the entire line in less than 1 hour. No tree roots came up and he couldn’t believe that this company had recommended excavating.
THIS COMPANY ISN’T EVEN ON BBB WHICH IS VERY SHADY, so I can’t even file a formal complaint against them. They are insisting that their costly excavations are necessary and actually told me that I’ll be having plumbers coming out every month for this now nonexistent issue. Straight ripoff! Jumped right into the worst case scenario to try to upsell me work that’s not necessary. They can’t even admit they’re wrong! Plumber #2 also said the auger they used wasn’t even the right kind…I question if this guys even a licensed plumber