From Aaron t.
Buckeye Garage Door Repair & Contracting LLC
I hired Buckeye Garage Door Repair to install two exterior doors at my home. At first they were prompt and I was able to schedule an appointment with them within a day or so. After advising me of the sizes of door needed, I purchased them for them to pick up the next day before coming to install them.
They showed up, without the doors, and began tearing my back door out. It was a pretty cold and windy day so when they left to go get the doors, I had to put up a large thermal bedsheet to prevent the warm air escaping my home. They were gone for almost 2 hours before returning, again without the doors. They measured again, and left to go pick up the original doors I had purchased. Again, they were gone for an hour and a half.
My home is old and the door openings are not standard (84inchs vs 80inches). Instead of making the threshold flush with the exterior, they raised it over a inch, creating a trip hazard. They finish day one, after 8 hours, on a Sunday, installing a single exterior door, and did not replace the trim that was destroyed or taken down during installation.
I took a vacation day the following Monday for them to finish. They installed the side exterior door without much hassle. They told me they would return at a later day to complete the unfinished back door, but considered the job complete and asked for payment.
As of a week later, I have contacted them to finish the job, was told I would be called back. I have not received any response, even after following up a second time.
Back door is raised over an inch, creating a trip hazard.
Back door is not centered in hole. My house uses 3.5inch trim, and I am unable to install it because the door is not centered.
Trim was not replaced at all.
Large gaps/holes at corners of door frame and prehung door I had to fill with Great Stuff to prevent heat from escaping or any critters from outside coming in.
I will need to hire a second crew to fix the numerous mistakes they made.
