- What should the customer know about your pricing (e.g., discounts, fees)?
We ask for a minimal down payment to hold your place on the schedule, asking for the rest only upon the completion of your project. We offer a 10% military or senior discount. Ask about our current promotion. We offer a referral rebate.
- What is your typical process for working with a new customer?
We provide a free estimate which involves the following: An experienced estimator will come to your house and work to provide an accurate and detailed cost for accomplishing what you desire for you house. During this time we are sure to: 1. Understand your vision for your home. 2. Take accurate measurements and input these in our system that provides a final price down to the penny. 3. Explain our process for your home and what sets us apart from other painting companies. 4. Provide a detailed quote before we leave and explain what this covers, our warranty and what are the next steps. Hiring us and completion of project: 1. We take a down payment to reserve a schedule date. You receive a color deck of paint options so you can begin making your color selections. We will not ask you for any money after this down payment until your job is completed. 2. You pick your colors (color consultation is available when needed) and we will apply samples for you to approve. 3. On the first day of project, the project manager will introduce you to the crew and do a walk-through explaining your desires for your home. You will never be expected to have to interact with or manage the crews. We understand that we are guests in your home and want to honor you and your family during the process. During this phase our goal is to bring your vision to life with as little an impact on your daily life as possible. 4. Once the crew is completed with your project, a manager will come by at your convenience to receive a final payment and to ensure that everything is completed to your satisfaction. 5. We accept final payment and you leave us a five star review!
- What education and/or training do you have that relates to your work?
15+ years in the construction trades. Lead Renovator Certification