I needed a new hard drive on my HP Pavilion laptop. Mike was one of two respondents from Thumbtack. He responded to my request promptly and came to my house to talk with me about my computer problems. He gave me options along with some suggestions. We worked together to order parts and he finally took my computer to work on when the parts were sent to him. I had my laptop back within the week. As soon as he got the parts, he had things fixed and delivered back to me within hours after.
He was knowledgeable, efficient, friendly, and personable. I felt I could trust him. Well worth the money spent without the headaches of trying to figure things out on my own.