What is your typical process for working with a new customer?
When working with a new client, it's customary for a complimentary meeting to take place in the clients home so that we may get better acquainted. At that time, provided the client is ready to hire us, we review specific pet care details and go over a brief contract, see where the supplies are located, get a key to the home and we're all set!
What education and/or training do you have that relates to your work?
Our staff is trained in animal CPR and First Aid. We have a vast array of knowledge regarding behavior issues and are very experienced in medication administration. We have a combined 21 years of experience in the pet care industry.
Do you have a standard pricing system for your service? If so, please share the details here.
Our standard pricing structure for in your home pet care visits is $20.00/visit.
Our standard pricing structure for mid-day dog walking (30 minutes) is $17.00/walk
Our in-your home overnight pet care service is $50.00/night
How did you get started doing this type of work?
A desire to leave the corporate merry-go-round and do something we're genuinely passionate about. Additionally, a deep love of animals has kept us motivated to continue doing this 7 days a week, 365 days a year for OVER 16 years.
What types of customers have you worked with?
We work with all types of clients and their pets. We specialize in dogs and cats.
We have extensive experience with senior pets and pets with special needs.
Describe a recent project you are fond of. How long did it take?
A very long term pet care assignment - 1 year. Pets and home in excellent condition upon clients return.
What advice would you give a customer looking to hire a provider in your area of work?
1. Meet with the potential service provider to verify they're a great fit for you and your pet family!
2. Make certain your service provider is insured and bonded.
3. Request and call references.
4. Interview more than one company.
What questions should customers think through before talking to professionals about their project?
How long have you been in business?
Will you or someone else be coming in to care for my pets?
Will I be able to meet all pet sitters before they care for my pets?
Are you insured and bonded?
How long does a standard visit last?
What security measures do you take with my key and private information?