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Friendly, informative throughout the process, and willing to listen to any questions or other concerns not covered.
We needed a quick pre-inspection and Dave responded immediately and provided exactly the service we wanted.
My son is chronically ill and the doctors are still determining why, following exhaustive testing. After doing some research on the internet, I wondered if it could be due to indoor mold issues. Of course there were a lot of articles that instilled fear and some of the information out there was confusing in terms of what’s important and what’s not. After speaking to Karin at Environmental Testing Associates during a phone consultation, I was better able to understand what the possible red flag conditions in our house that might lead to a mold problem, and possibly worsen my son’s condition. I appreciate that ETA doesn't also do remediation work, so they clearly don’t have a vested interest in finding a problem in my house. When they did the inspection and testing, they didn't use scare tactics or recommend unnecessary tests. I chose ETA first for their knowledge, compassion, communication and honesty. The detailed report they provided indicating problematic conditions has been a huge help in giving the doctor's more information for an accurate diagnosis. I plan to use this company again if I have any other indoor air concerns! ~ Lainie L.
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