Rob has been such a pleasure to work with. He was the first person on Thumbtack to respond, and before anyone else even replied to my initial questions, he was already done working on our Mac laptop! He is super efficient, responsive, prompt, knowledgeable, courteous, and an excellent communicator. He even made my life (which is very hectic, having 4 young children and a full-time job from home) so much easier by coming to me to investigate our laptop issue and to take it with him to work on, and he even brought it back to my home. I didn't even have to go out of my way to travel somewhere to drop it off or pick it up! And he continued to provide fantastic service by texting me with updates on his findings.
The process of repairing our computer, which can be quite frustrating, turned out to be such a pleasant surprise, especially after our horrific experience with the Geek Squad in the past. I feel lucky to have found such a reliable computer expert, and I will definitely be coming to him for any future computer or other technological needs. He even made suggestions to us on how to make backing up data a breeze, which is a nice bonus. Very, very highly recommend Rob!!