My HP Split hard drive failed out of the blue. I have been through every kind of hard drive failure - mac, pc, external, etc. I pretty much know the drill, but time and money were not on my side, and I really just wanted someone to appear out of the blue and save it or fix it.
I found Michael on Thumbtack and am typing this review from my repaired laptop!
Michael was great. He came to us, was easy to work with, professional, friendly, and most of all, did not rush through a ton of things and just leave. He took his time and tried everything he could before making his assessment. Then, because our drive was definitely dead, he ordered the new part, installed and reinstalled my OS. He even souped things up and now my laptop runs even better than when purchased.
He backs up his work, communicates well, and has very affordable rates.
We've already booked an appointment for him to come back clean up a 2012 macbook pro that has some malware interfering with the browser (was purchased used on ebay).
We'll definitely call Michael in the future for any other problems we (hope to never) have.