SmartPhone Medic

SmartPhone Medic

Columbia, SC

7 years in service

10 employees

Gold profile

Licensed in SC – Validate
Business License – 77004

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About SmartPhone Medic

hired 24 times on Thumbtack

How does your service stand out?

Our work stands out from others who do what we do because of our attention to detail. We take our time to make sure that we get repairs done with the craftsmanship that they deserve.

What do you enjoy about the work you do?

What we like most about our job is helping people. There is no better feeling than giving someone back a working device, that they thought was not repairable.

Location

1801 Gervais Street, Suite A
Columbia, SC 29201

  • License verified

Reviews

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  • 5/5 stars Data Recovery Service Verified Review

    Smartphone M. from SmartPhone Medic replied to this review on April 29, 2016

    Thank you Brittaney. Glad we were able to save your data!

  • 5/5 stars Phone or Tablet Repair Verified Review

    Repaired ear phone outlet while I waited. Very satisfied with your service. Will recommend to others.

    Smartphone M. from SmartPhone Medic replied to this review on April 7, 2016

    Kip, thank you for the review. We are glad we were able to get that out for you.

  • 5/5 stars Computer Repair Verified Review

    Smartphone medic was on point. I will be using them again. They did an excellent job on my laptop.:)

    Smartphone M. from SmartPhone Medic replied to this review on April 20, 2015

    Thank you for choosing us. We are so glad that we got it taken care of for you!

  • 5/5 stars Phone or Tablet Repair Verified Review

  • 5/5 stars Phone or Tablet Repair Verified Review

    Fantastic service! The technician was able to determine that my charging problem was due to my cable and not my phone - thus cutting my costs from $90 for a new charge port to $20 for a cable. I really appreciated that they took the time to reproduce the issue I was having. I've already recommended them to one other friend with a cracked screen that needs fixing.

    Smartphone M. from SmartPhone Medic replied to this review on November 11, 2014

    Glad we could help you out and save you some money!!

  • 5/5 stars Cell Phone Repair Verified Review

    Great job on the repairs! When it took longer than estimated to fix, they delivered my phone to my office! Thanks!

  • 1/5 stars

    Charged double the original quote with no prior warning! It is no cheaper to buy factory refurbished newer phones than to get my old one back!

    Smartphone M. from SmartPhone Medic replied to this review on April 16, 2014

    John, sorry to hear about this. Can you please contact me so that I can see what happened and what can be done? Ask for Demetril at 803-354-3275. Yes, sometimes it is cheaper to buy factory refurbished, but if you don't want to get someone else's refurbished device and go through the hassle of transferring all of your info over to that device, then repair is just another option. We have many customers that come to us with "new refurbished" devices that still have issues.

  • 5/5 stars Cell Phone Repair Verified Review

  • 5/5 stars Cell Phone Repair Verified Review

    Great service and quickly done.

  • 1/5 stars Cell Phone Repair Verified Review

    Went in office, he wouldn't fix my Droid 4 because they are supposedly a pain in the a$$. Went on thumbtack, then he gives me a price inflated higher than anyone, naturally.... Must be nice to pick and choose customers..........

    Smartphone M. from SmartPhone Medic replied to this review on September 11, 2013

    We totally dropped the ball on this one. We did stop repairing the Motorola Droid 4, but everyone in our organization was not aware of that so the customer was quoted a price on Thumbtack. So sorry we caused such a huge inconvenience for this customer and we offered another solution for his repair.

  • 5/5 stars

    Great job, friendly and a very fair price.

    Smartphone M. from SmartPhone Medic replied to this review on February 27, 2013

    Thank you so much Jim for the kind words. We strive to always do our very best. We know you had many choices for repairs, so we thank you for choosing SmartPhone MD!!

  • 5/5 stars Cell Phone Repair Verified Review

    The guy was very helpful and every easy step. It looks new again so thanks Smart Phone Medic,LLC. Not a long wait at all.

  • 4/5 stars Cell Phone Repair Verified Review

    SmartPhone Medic was not able to fix my phone. It would have cost more for him to fix it than to use my Insurance. However, he was very courteous and prompt with his replies.

  • 4/5 stars Cell Phone Repair Verified Review

    Quick and helpful!

  • 5/5 stars

    My Blackberry took a bath and was totaly dead. They guys at SmartPhone Medic used an advanced device to completely disassemble my Blackberry, clean it out and returned it to me working perfectly. I didn't lose any data and now the phone works great. Saved me from spending hundreds on a replacement. I recommend SmartPhone Medic to all my friends now who have any issues on their smartphones, Ipads, Iphones or other devices.

    Thank you SmartPhone Medic. Keep up the Great work!

  • 5/5 stars

    I was VERY upset when I cracked the screen on my iPhone 4, and was in need of a quick reasonable repair. I heard about SmartPhone Medic from a friend but they were located about an hour away from me, so I called to inquire about their services. The person on the phone was extremely friendly and told me to bring it by anytime and gave me the price of the repair. I dropped my phone off at SmartPhone Medic the next day and returned just a couple hours later to find my phone as good as new! Even repaired some minor issues I was having with my home and wake/sleep buttons. Great service at a great price!

  • 5/5 stars

    SmartPhone Medic has saved my life multiple times! The staff is very knowledgeable and helpful and i would recommend them to anyone. I have been multiple times to fix my Iphone and they have always returned my phone fixed the same day!! I am there so often they even know me by name now, it really is a great service.

  • 5/5 stars

    I brought my iPod touch in to SmartPhone Medic to be repaired because I had gotten caught in the rain while running with it. The volume button did not work and I couldn't hear any sound. I was so happy with the repair and the quick service they provided! The technicians are very knowledgeable and happy to answer any questions. SmartPhone Medic is great!

  • 5/5 stars

    Great service! Quick response! I thought I would have to buy a new Blackberry but SmartphoneMedic saved me lots of money and time. Highly recommend their work! In fact, they're repairing my daughter's BB right now...dropped in a glass of water! Fourth phone this year! I'm keeping SPM in business!

  • 5/5 stars

    I found SmartPhone Medic via an internet search and called to find out the price for replacing the cracked screen on my iPhone. The price I was quoted was about half the price of having it replaced by AT&T. I took it to SmartPhone Medic and went shopping; came back the same day and picked it up. Looked like new. Great quick customer service. I would highly recommend SmartPhone Medic. You will be happy with the service and the money you save.

  • 5/5 stars

    I cracked the screen of my LG smartphone. SmartPhone Medic fixed it quickly and was very reasonably priced. I would definitely go back again.

  • 5/5 stars

    Demetril did a great job with my waterlogged phone. I thought it couldn't be repaired since leaving it in a bag of rice overnight didn't work, but since I took it by SmartPhone Medic, it's worked like a charm. Going on a year now. Great work great people.

Question and answer

Q. What types of customers have you worked with?

A. The most common types of jobs we do for our clients are shattered touch glass replacements. Most people don't realize that their iPhones, iPads, iPods, etc., have touch screens made of glass until it drops and shatters. We are able to replace the shattered touch screen with a new one for a fraction of the price of replacing the device.

Q. What advice would you give a customer looking to hire a provider in your area of work?

A. When looking for a repair service for your damaged smartphone or other device, be sure to look for or ask for customer reviews. This will tell you a lot about the company and how they treat their customers before and after the repair. Price should not be the most important factor that you use when trying to decide who to go with.

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