FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a new client discount of $30 on your first service. Use Welcome2025 when booking. Pricing is available live on our website for cleaning and organizing services. Other custom projects can be quoted over the phone or via message.
- What is your typical process for working with a new customer?
At SetApart Home + Family Concierge, we know letting someone into your home is deeply personal — which is why we make the process as thoughtful, respectful, and simple as possible. 1️⃣ Personalized Consultation: We start with a quick chat to learn about your home, your priorities, and any unique needs (including accommodations for children, pets, or sensory sensitivities). 2️⃣ Tailored Service Plan: Based on your preferences, we build a custom cleaning or concierge plan designed to give you more time back for what matters most. 3️⃣ Professional Scheduling: We work with your family’s schedule to set a convenient time and ensure a consistent, reliable team every visit. 4️⃣ Vetted, Caring Team: Our professional team is carefully screened, trained, and passionate about creating a comfortable, welcoming experience in your home. 5️⃣ Ongoing Support: We don’t just clean — we check in regularly to make sure you’re fully satisfied and make adjustments as your needs change. Our mission is to take the mental load off your plate so you can focus on your family — because doing it all doesn’t mean doing it alone. 👉 Reach out today to book a consultation — spots fill quickly!
- What education and/or training do you have that relates to your work?
Our team at SetApart Home + Family Concierge brings together years of specialized training in professional hospitality, home care, and executive household support. We have experience serving high-net-worth clients with exceptionally high standards, giving us a deep understanding of what “elevated” service truly means. In addition, our team has received specialized training to respectfully and confidently serve families with children who have special needs, including sensory considerations, routines, and safety awareness. We are trained in: ✅ Professional residential cleaning best practices ✅ Hospitality-level customer service ✅ Executive protection & household safety ✅ Family-centered, neurodivergent-friendly support strategies This unique blend of professional and compassionate training means you can trust us to handle your home and family needs with the highest level of care and confidence.