Josh responded promptly to my request and followed up with a site visit within 2 hrs. He quickly evaluated the situation and reassured me the animal trapped in the chase of the chimney could not get into my living space. He went outside and made a quick evaluation and came back explaining the whole incident from a professional standpoint. As darkness was upon us, he promised to return Sun. as soon as he completed his first job. True to his word, he returned and put up wire barriers completely around the chimney and chase opening and sealed the closures with silicon to prevent rusting. He checked the inside of the fireplace and determined there was no way to access the chase from inside or outside, so he put up a plastic barrier and left me with some 'rat be gone' scented liquid , with instructions, should the decomposing body odor get into the house. All his work was done in a most professional manner and with a pleasant personality. His pricing was very reasonable and I plan to have him return in the spring to handle my normal pest control . I have also referred him to two of my friends.