Simon arrived on time and even waited at the gate for me almost 20 minutes! He is a very professional, courteous, and hard working technician! I had previously had my 24yr. old carpets cleaned by Stanley Steamer for TWICE the price, and the stains and dirt still remained. The estimate they gave me went way up by the time they were done! Simon was able to get out dried in OLD stains out, even candle wax, and old water stains left from a old leak! It is very refreshing to have a technician who enjoys his work, and takes much pride in making sure the job was done well and his customer is 100% satisfied!! I will call him again for carpets and other projects, and recommend him to family, friends and Church Family!