Basically we needed a bigger downspout and leaf covers on about a 20 foot stretch of gutter on our sun room roof. He came to the house and made a bid, and said he could do it the same week, so I hired him. Then I didn't hear from him for a while. When I contacted him again, the next week to see if he was still coming, he came out and did the job. It hasn't rained yet, so I don't know for sure that our problem is solved, but he did exactly the work that he bid for and the price was very reasonable. (I told him he really should be charging more.) Pleasant, respectful, cleaned up the area, explained clearly and in a way that made sense to me. The only issue was staying in touch about the schedule, and that was not a big deal for me.