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My external hard drive was no longer reading. I had my family's pictures, videos, music all on it and thought it was lost forever. Tried some other places and they wanted $50 - $200 just to look at it with no guarantee recovering anything. John recovered everything for me. I can't express my gratitude enough to John for the job he did. AMAZING! I highly recommend him to anyone. Thank you.
Mr. Stein is a thorough professional. He educated me with the process of data recovery from my crashed hard drive and also explained the whole process. He suggested that I take the drive to Best Buy and get it examined - Best Buy offers free diagnostics service. He could have easily asked me to come and made some money on the diagnostic, which he did not do. He explained me the tools that can be used and all options that could be used to recover the data
Norman saved me a lot of money and headache troubleshooting my dead laptop. Once he diagnosed the problem he researched my options for me and was thorough in his explanations. He recovered my hard drive which is ultimately all I cared about. Definitely recommend. The only thing I would do next time is label all pieces I gave him with my name.
Great service! He installed a new hard drive on my laptop and got the os set up for me. Was very fair on price. Would hire again!
Fantastic service. Very professional. Other national data recovery companies quoted $1200 to $2200 to recover data. Kyle recovered 100% of data for just $200, without opening up the hard drive. Definitely would recommend everyone and would come back to him again if I need any tech support
My external hard drive stopped working and then the USB port disappeared into the casing. I was devastated because years of work was in that hard drive and it was the back-up for my Mac that had broken. I investigated data recovery/repair options online and the quotes were at least $500. I was distraught. Then Thumbtack popped up in search results and I decided to give it a try. John responded promptly with a flat fee of $50, regardless of amount of work. He spent two weeks recovering my data--hours and hours and hours--and he did it!!!!! I have never been so grateful and relieved. I owe John so much and could not recommend him strongly enough. A truly wonderful experience and a super-experienced technician.
Mona went the extra mile for us. She was attempting to recover data from a dead drive. When the first pass failed to produce the file types we expected, she took the drive back and spent several extra days trying alternative approaches, at no extra charge. She was pleasant, positive, and professional throughout the process. I would definitively recommend them to others in need of data recovery services.
John took my computer while I was away on vacation with family. He continually contacted me when there was a question or concern and kept me updated, daily as the progress continued. Initially, I had taken my laptop to Fry's and was confused by all of the problems they said I had. While at Fry's I met John, who was a customer, and he asked me what the problem was with my laptop. He indicated that, if I went with Fry's quote, I needed to ensure that they did not charge me for another copy of Windows 7 because it was already installed on my laptop and could be reinstalled after fixing or replacing the hard drive. He gave me his phone number and I decided to call him to discuss this when I got home. I called John and he asked me a lot of questions about the laptop and came to the conclusion that the problem was less serious than was described. He indicated that he could take a look at the laptop and run several programs to assess it's issues. I took the laptop to him and over the period of a week found that the original assessment of 'replacing the hard drive,' purchasing and reinstalling Windows 7 and buying another copy of Microsoft Office was false and he would start working on the fix that very day. He called me for permission to buy 'recovery dvd's from Gateway to ensure that the correct software would be installed with the proper drivers, etc. He indicated that the major problem with the laptop was that it had been used and not 'optimized' for so many years that the software had become corrupted with conflict of drivers, etc. By the time I got home the following week, he had diagnosed the entire laptop, performed a COMPLETE backup of my entire laptop files and re-installed the laptop to Gateway factory specifications, all without charging me any additional fee. Most of what was done did not require me to pay for more software or hardware. John knew what he was doing and my laptop is working better than when it was delivered, brand new. The hard drive did not need to be replaced and I was ecstatic about the work he performed. I can honestly say that he saved me over $250 in repairs that were unneeded and my laptop has never worked better or faster. I will certainly call him again, if the need arises. I appreciated his patience and efforts with this technically challenged individual!!!! If you need someone to fix your computer, laptop or network, you need to contact John because he will give you the best quote and keep you informed, daily of the work he is doing. You can't go wrong with his services.
Tom was great to work with. He picked up my laptop promptly and updated me on progress periodically. Though the result was not ideal due to faulty equipment, I don't have any doubt that Tom did everything that he could to recover my data from my hard drive. He returned my laptop in a timely manner with a reinstalled operating system and new hard drive. I will definitely call him again if I run into computer issues and will recommended his services to friends and colleagues.
Cleaned up my external hard drive and replaced the casing. No data lost...good as new. Price as promised. Recommended.
My MacBook Pro would not boot up after sending it off to have the hard drive upgraded. Ryan did an excellent job of getting it fixed and loaded with an operating system. Ryan is your guy...he is awesome!
The service was excellent. They clearly explained what the issues were with my PC hard drive and how they planned to resolve them. My only criticism is that they kept guaranteeing that the work would be complete by a certain day, then that date would keep getting pushed back. I would rather they just give a more conservative time estimate and know that it's reliable. However, for my purposes this was no big issue and they did a great job!
Excellent customer service, fast response, honest and decent people. My drive was, unfortunately, too damaged to recover, and they didn't charge for the diagnostics/inspection. Will definitely be using them again if I (hopefully don't) need data recovery services again, and will recommend them to everyone I know. A bit of advice to anyone in need of data recovery: be wary of services who's prices seem too good to be true, because they usually ARE! Secure Data Recovery Services' prices are right under the industry standard, and you DEFINITELY get your money's worth.
Bryan installed a hard drive on my home computer. He was on time,got the job done, and was very professional and efficient. Being in college it is so important to have someone I can depend on.
Service was quick, recovery complete
I was having issues with what I thought was my hard drive, I texted Sandbox, and we coordinated picking up the device that day, within two days, I had my pc back and it is working great. It was determined not to be a drive issue but a rogue application running in the back ground. Very please with time, cost and work done. I highly recommend.
Dominick did a top notch job in replacing my hard drive, backing up my files and even configuring my operating system... All this took 2 days of work but he charged me half of what geek squad quoted. Most importantly he showed honesty, attn to detail and cared about customer satisfaction.
This guy can fix it all! I have used Kevin for years from the little things my ignorant mind doesn't know to catastrophic failures. Rest assured he will fix your machine quickly for a reasonable rate. He even saved my photos after a hard drive failure!
Went to Joel with a virus inundated system. I also had a hard drive that was locked up and I needed data recovery. Joel fixed them both. He's Great! Thanks Joel.
I liked the professionalism. They couldn't recover my drive, but they kept a good line of communication open, and seemed to know what they were doing.