"I interviewed about 10 different contractors to have a standing seam metal roof installed on my house. Below are the things that stood out to me about this 5-star experience.
Many of the other companies were quick to tell me what they were good at doing (usually installing shingles) and why they should do it that way. FF was the only company that really listened to what I wanted to do, and then gave me options for how to do it.
From the first meeting I felt very comfortable with Ozzy and Francisco. They were not pushy in any way and gave honest answers to my questions (instead of just trying to upsell me like other contractors). When I told them I had been burned by a contractor in the past, we agreed that I would pay a partial amount as a deposit, and only when the materials were in my driveway. This agreement instantly put me at ease.
FF gave me a very fair estimate and did not stray from the price, even as a few things changed along the way. I had a metal roof, soffit and fascia, and gutters all installed. The end result looks fantastic, and all for a great price. Ozzy broke down the invoices to show me the cost of each component, and there were no surprises.
PUNCTUALITY AND RELIABILITY.
Once the work began, FF was completely transparent about when each stage would occur. They kept me up to date and answered every question and concern I had. The customer service experience was second to none. They showed up when they said they would, were polite, and were great to work with."