FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Tidy Home Cleaning Service, our pricing is transparent and tailored to the specific needs of each home. We offer flat rates for standard and deep cleanings based on the size and condition of the property. Additional services such as carpet cleaning, interior windows, or move-in/move-out cleanings may include extra fees, which will always be discussed upfront. We also offer discounts for recurring cleanings (weekly, bi-weekly, or monthly), as well as promotions for first-time customers or referrals. No hidden fees—just honest, quality service.
- What is your typical process for working with a new customer?
Our process is simple and designed to make things easy for you. First, we start with a quick consultation—either by phone, text, or message—to understand your cleaning needs, the size of your home, and any specific requests. Next, we provide a detailed estimate and go over what’s included in the service. Once confirmed, we schedule the cleaning at your convenience. On the day of the appointment, our team arrives on time, fully equipped, and ready to deliver a thorough and professional cleaning. We also follow up afterward to ensure you're 100% satisfied. Communication and customer care are always our priorities.
- What education and/or training do you have that relates to your work?
Our team has received hands-on training in residential and deep cleaning techniques, including how to properly disinfect surfaces, remove hard stains, and use professional-grade products safely and effectively. We stay up to date with industry standards and best practices to ensure high-quality results, especially for luxury homes and move-in/move-out services. More importantly, we take pride in attention to detail, reliability, and customer satisfaction—skills that can’t always be taught, but are essential to our work.