Nic did a great job for me. He ran a lot of diagnostics on my computer which, among other things, showed that my anti virus was being treated as a virus in my computer, so he uninstalled it, and installed Malawarebytes. He also updated my 1Pass , and did several other tweaks. My computer runs like new now. I hadn't met Nic before, but this will be the beginning of a long friendship.