It’s free with no obligation to hire
Hired 4 times
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
PC Computer Repair
Great Job, figured out what other technicians could not resolve. Also provided daily updates as well as follow up communication to maintain that the repair was adequate. overall great experience with Prism technologyOct 7, 2013Verified
I have known Bobby for 16 years. I have used Bobby's services for the past 7 years. He works on my 3 home desktop and laptop computers and my 2 office computers. He is very knowledgeable, intellectual, and punctual. Bobby is very kind and accommodating. He has helped me with everything from eliminating viruses, installing software and hardware, to purchasing, set-up, and maintenance. He has worked "miracles" retrieving and restoring data and information when I thought all was lost. Bobby presents a very neat and clean appearance, always wears a smile, and always goes out of his way to provide me impeccable service.Oct 16, 2013
I have had several dealings with Bobby Hurman lately. All were extremely positive. I purchased a refurbished computer from him that works great. While meeting with him to make the purchase, he mentioned that he works on computers. Well, the main reason I needed the computer is that my laptop would not even come on any more. Bobby not only got it working, he did several other things to the computer that was needed. We are so pleased that the information and pictures that we thought would be lost, are not only available again, but the laptop is working great. I needed some memory added and he took care of that as well. He does wonderful work at a reasonable price. One of my favorite things about Bobby is how friendly and trustworthy he is. I have already recomended him to others and will continue to do so. You will not be disappointed with Bobby, nor his services.Jul 21, 2013
I recently opened a restaurant in the North Houston area, La Catrina, and needed a lot of preparation work done before the POS machines arrived. I was pressed for time and was faced with delaying the opening of my restaurant another 2 whole weeks if I couldn't get everything working right away! After looking through a lot of ads on Thumbtack.com, Prism Technology's caught my attention. I needed a company that would be willing to work with me and my time constraints. And, looking back, I don't think I could have made a better decision!!! I can't say enough good things about this company and their employees! From the start, the person I spoke with, Bobby, was one of the kindest, understanding, and thorough people I have ever dealt with of all the people I spoke to concerning my restaurant needs. I had a lot of previous owner transfer problems and I know, at the time, I wasn't the most patient or rationale people around. But he was very nice to me regardless, and explained everything I needed to do prior to getting to the point of buying parts and him installing them. Bobby mentioned that he wanted to ensure that I was only paying for what I needed. Going on he explained the pricing, the part cost, and presented me with a very competitive quote range for the work. I agreed, and before I knew it, not only had he installed everything very neatly he was also kind of enough to help me with a few other computer problems I had while he was there. The next morning, he contacted me to follow up to see how I was personally doing as well as how the work he completed was holding up. It's small things like this that you don't really appreciate until someone doesn't do it. I actually took that opportunity to apologize to him for being irate and asked that they continue to accept my calls. And as expected from such a nice guy, he just said "don't worry about it, but I really appreciate it anyway. Always feel free to call me anytime, and I'll be happy to help where I can." If Bobby is representative of everything this company stands for, than they can expect to get my friends, family, associates, and anyone else I can recommend business in the very, very near future!!!Jun 12, 2012
Computer RepairJan 16, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Honestly, there's not much to tell. My pricing scheme is pretty straightforward, simple, and disclosed the moment the customer thoroughly details their issue. I used to utilize a more detailed bracket, but I found that it not only caused confusion, it detracted from the work being done. I found myself always concerned about what category this repair or that repair fit into. Granted there are still tiers based on the complexity and expedient needs of a service call, but again, generally speaking, I try to keep it as simple as possible. The way I figure, if everything is on the up and up, there's no need for gimmicks like hidden fees, discounts, referral bonuses, coupons, etc. Just charge what's needed and everyone can be happy.
- What is your typical process for working with a new customer?Typically, the first thing I attempt to do is discover their budget. Some might immediately think, "Oh? Going straight for the wallet?" And in truth, yes that's exactly what it is; however, it's not for typical money grubbing reasons. On the contrary, it generally tells me a lot about how much they value the item they want repaired; what they know about what they're asking for; and just an important, how much they value the individual doing the work. These are key factors in determining if we're even compatible in a business relationship. Let's face it, no one likes to work for free. And if the potential customer is expecting as much, than nothing good will come of it for either party. Nevertheless, not knowing anything is just as harmful. So I try take that opportunity to briefly outline the procedure(s) involved so that quote makes more sense. All that said, I like to stand on equal ground with new and existing customers alike. It's an equal trade-off after all: I have something you need, and you have something I need.
- What education and/or training do you have that relates to your work?We're endorsed by CompTIA, Dell, Microsoft, and several other manufacturers via certifications and/or training courses. Regardless though, what makes us a cut above the rest is the empathetic drive to find and fix problems. It's in my humble opinion that the greatest level of knowledge one can obtain is found in the acknowledgement that there's still so much they don't know and still needs to be learned. When you start to think you've done and seen it all, everything you do will start to eventually go down hill. It is that open mindedness to that knowledge keeps us at the forefront of discovery and resolution creation.