FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Cantu Junk Removal 512, we believe in fair, honest, and upfront pricing with no hidden fees. Our rates are based on the volume of junk you need removed, the type of materials, and the labor involved. We offer free, no-obligation estimates and strive to provide the most competitive pricing in the Austin area. We also offer special discounts for seniors, veterans, and repeat customers. For larger projects or ongoing service needs, we’re happy to discuss custom pricing to fit your budget. Our goal is to make quality junk removal affordable for everyone.
- What is your typical process for working with a new customer?
At Cantu Junk Removal 512, we make the process simple and stress-free for new customers: Initial Contact – *********************************** to tell us what you need removed. We’ll ask a few questions to understand the scope of the job. Free Estimate – We’ll provide a rough estimate based on the information you provide. If needed, we can schedule an on-site visit to give a more accurate quote. Scheduling – Once you’re ready to move forward, we’ll book a time that works best for you—often with same-day or next-day availability. Junk Removal – Our team arrives on time, does a quick walk-through, confirms pricing, and gets straight to work. We load everything efficiently and clean up the area afterward. Payment – Once the job is complete, we accept various forms of payment and provide a receipt for your records. We value your time and aim to deliver fast, friendly, and reliable service every step of the way.
- What education and/or training do you have that relates to your work?
At Cantu Junk Removal 512, our team brings hands-on experience and practical training in safe, efficient junk removal and hauling. We’ve been trained in proper lifting techniques, sorting and handling of various types of waste—including furniture, appliances, construction debris, and yard waste—and follow all local disposal and recycling regulations to ensure environmentally responsible practices. In addition to field experience, we stay up to date on best practices for customer service, safety protocols, and proper equipment use to ensure every job is completed efficiently and with care. Our focus is not just on removing junk, but on delivering a smooth, respectful, and professional experience for every customer.