There were two workers. I have to give major props to Jaime! He was professional, fast, he knew exactly what was going on, and did everything to make my move smooth. If not for him, I would have pulled my hair out. Jaime packed up my bathroom, bedroom, clothes closet, hallway closet, and hallway in the amount of time it took the other worker (main person?) to pack up the kitchen. One. plate. at. a. time.... :-/ I'll let you read between those lines. Thing is, if they had finished sooner, I would have tipped even higher! Loading and unloading was fine, but again, this is where Jaime shined over the second worker. I was very clear about where I wanted most items, but Jaime went out of his way to set up my bed so I could be comfortable on my first night in my new place. The other worker kept acting confused about a lot of things: "That bookshelf isn't going to make it up those stairs", "where do you want that box again?" "what room are you talking about????" Then he made a comment that moving my electric piano would cost extra even though it wasn't on the initial quote--even though I included it on the things I needed moved. The comment came out of nowhere halfway into the move. I took a lot of time to make this review just to make sure I was calm, but even a month later, it all still applies. The main worker made a couple of comments that don't apply to the move that still left a bad taste in my mouth, so just for next time: Don't worry about hourly rates, just get the move going; your customers will appreciate it. If they don't compensate you then, they will in either the reviews or word of mouth...ie, more business.